Support Services
The backbone of CASNET is our customer service. Every staff member is instilled with the responsibility to assure our customers receive the highest level of service and quality checked products and services.
Our certified and factory trained technicians provide award winning support for most brands of scanners and micrographic equipment. Let CASNET provide you the peace of mind that your equipment will be maintained and when a service call is needed, the industry best practices will be provided with our same day or next day support.
Scanner Maintenance Support
CASNET has built the reputation as a single source hardware support and service organization for your scanners. We protect your scanners and hardware investment through our Support Agreements allowing you to be confident that your equipment will be ready to provide you with years of increased productivity and improved operational efficiencies.
Our staff has a proven record on working with desktop to production scanners assuring that your hardware and supporting software will work for you and not against you. With multiple contract offerings, CASNET meets your needs through 4 hour to 24 hour response time with proven best in class service. Our onsite service brings factory trained technicians to work on Canon, Fujitsu, Kodak, Bell & Howell (now Kodak) and Panasonic Scanners.
Micrographic Equipment Support
Hardware Maintenance Agreements are available on most micrographic equipment. CASNET offers service and repair for most brands of microfilm equipment at your location by our factory trained technicians.
Whether your equipment is Konica Minolta, Canon or Kodak, our technicians are experts in the field of micrographics. They have been honored with multiple service awards for excellence. CASNET technicians have all the tools and equipment necessary on the vans to service your micrographic machines and accessories.